Gearbest.com is a leading B2C global online electronics store.
Since being founded in 2014, Gearbest has registered a phenomenal growth rate in annual sales revenue.
Today, we’re proud to
own 30 Million+ registered users on a global scale；
has a status of 218 in Alexa ranking system；
Be high in the list of the world’s Top 30 online shopping websites.
Gearbest Frequently Asked Question & Shopping Tips
Can I get unique discounts if I Join to be a new member of Gearbest?
YES. 10 factors.
Does Gearbest have any Reference Program? Will I receive coupons for referring a brand-new client?
Obtain Products for free simply by sharing Gearbest with friends.
Join Gearbest' s reference program below.
At the very start, Equipment best is intending to come to be the premier online electronic devices seller by providing different ranges of items with unsurpassed quality, timely shipping and remarkable customer care that beyond your assumptions.
Consumer's satisfaction is the firm's very first worry. When you buy from us, the sale never completes until you are 100% completely satisfied.
We specialize in consumer electronic devices, gizmos and guys' fashion. Nonetheless, we are continually increasing the business's product variety to meet your need for better. We offer a specialist, dedicated service for every single solitary customer despite order dimension. The business's Assistance Facility replies to your assistance tickets promptly, while the firm's class-leading Real-time Chat and 24-hour telephone services offer real-time assistance whenever you need it. Besides, we are also pleased with the affordable shipping alternatives for every client. Free Shipping is given to particular nations as an and also.
Privacy Plan (partial).
We collect details from you when you register on the business's website, position an order, sign up for the company's newsletter or react to a survey.
When buying or signing up on the company's site, as appropriate, you might be asked to enter the following: your name, email address, mailing address or telephone number. You may, nonetheless, check out the firm's website anonymously.
Any of the details we gather from you may be made use of in one of the following ways.
- To personalize your experience.
( your information helps us to better reply to your individual requirements).
- To enhance the firm's website and your purchasing experience.
( we constantly aim to improve the business's web site offerings based on the details and feedback we get from you).
- To enhance customer service.
( your information helps us to better react to your customer care requests and support demands).
- To refine deals.
Your details, whether public or private, will certainly not be marketed, exchanged, moved, or provided to any other company for any factor whatsoever, without your permission, other than for the specific function of delivering the purchased service or product asked for.
- To carry out a contest, special promo, survey, task or other site feature.
- To send out routine emails.
The email address you attend to order processing might be made use of to send you crucial details and updates about your order, along with obtaining occasional company news, updates, relevant product and services information, and so on.
. We carry out a range of security steps to maintain the security of your personal information when you put an order or get in, send, or access your individual info.
We offer using a safe and secure web server. All provided sensitive/credit details is sent via Secure Outlet Layer (SSL) innovation and after that encrypted into the business's Payment portal suppliers data source to be easily accessible by those accredited with unique access rights to such systems, and are needed to maintain the info private. After a transaction, your personal info (bank card, social security numbers, financials, and so on) will not be stored on the company's servers.
The business's web servers and site are protection scanned and fully validated externally by McAfee Secure from Symantec daily to shield you online. Click on the certificated seal to read more. For more information, please go to the firm's Secure Purchasing web page.
Service Warranty & Return (partial).
3 Day Dead on Arrival (DOA) Warranty.
If your product shows up harmed or is not working, please follow the warranty procedure and speak to the business's Support Center for RMA consent within 3 days of the order being gotten. The linked product will be traded with a brand-new item free of charge (we will certainly reimburse the return shipping price), or you can choose to obtain a full refund. Enjoy complete peace of mind: every single acquisition is 100% risk-free each time you shop at GearBest.
1. Clients should first send a clear photo or video clip of the harmed or malfunctioning item, plus the delivery container before we can take into consideration providing an RMA authorization. Please utilize great illumination, and a close to tool range, so we can recognize and validate the problem( s). Accessory size should be under 2MB for the Assistance Facility; please send out larger attachments to [email protected]
2. Consumers require to pay the return shipping cost first. After GearBest has actually obtained the item return and verified the DOA, the return shipping expense will be reimbursed based on a legitimate return invoice slip up to an equivalent quantity up to USD 50. For instance, if the return delivery cost is USD 30, Gearbest will certainly refund the very same amount 30 USD. If the return delivery is USD 51, Gearbest will certainly refund USD 50. If the firm's technological personnel identify the thing is not DOA, GearBest will not compensate for the return shipping cost. Reimbursement asks for a return shipping fee without a legitimate return invoice slip will not be accepted.
3. For obese (2kg or above) or large-scale items (i.e. the amount of the size, width and elevation of the package dimension surpasses 90cm), we will only make up the return delivery fee approximately a maximum of US$ 50.
4. Item returns should be using one of GearBest's authorized shipping approaches; the business's Support Center will certainly supply details.
45 Day Cash Back Warranty.
For a lot of products, in the not likely situation that your item is damaged, you can send it back to us for a refund or thing exchange within 45 days of getting it. Return shipping compensation is not available for this.
We are constantly committed to fulfilling your demands with the most effective possible service.
We enjoy GearBest. We aim to ensure consumers feel in this way also.
Email: [email protected]
The firm's Assistance Center replies to your support tickets swiftly, while the firm's class-leading Live Conversation and 24-hour telephone services offer real-time support whenever you require it. All supplied sensitive/credit details is transmitted through Secure Outlet Layer (SSL) technology and then encrypted into the business's Payment entrance companies data source only to be accessible by those accredited with special access rights to such systems, and are called for to keep the details private. After purchase, your exclusive details (credit history cards, social safety numbers, financials, etc.) will not be stored on the company's servers.
For even more details, please go to the company's Secure Shopping page.
If the company's technical personnel figure out the product is not DOA, GearBest will not compensate for the return delivery cost.