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About Steve Madden
Shoe Mart International is a franchise brand division of Landmark Group that retails international high street fashion and luxury footwear brands.
SMI operates 140 stores across GCC with brands like Steve Madden, Lipsy London, Carpisa, Ecco, Kurt Geiger, Pablosky, Le Confort, Adidas & Miridae.
Landmark Group was founded in 1973 with a single store in Bahrain.
The Landmark Group has successfully grown into one of the largest and most successful retail and hospitality conglomerates in the Middle East, Africa, and the Indian subcontinent, with a significant global footprint.
Consistently striving to deliver exceptional value, Landmark Group has over 55,000 employees, operates over 2300 outlets with a retail presence of over 30 million sq. Ft. across 22 countries
- Stevemadden.me caters to The United Arab Emirates only.
- We Currently accept Debit Card and Credit Card Payments online as well as card payment on delivery.
- All shipments will be delivered by a company biker service.
- Shipments will be delivered within 2 working days for most of the areas.
- Customers will be informed by registered email or mobile number.
- Customers can track their shipments by calling the contact number and mail mentioned in CONTACT [email protected]
Delivery charges will be displayed during the checkout process.
|SHIPPING TYPE||ORDER VALUE||SHIPPING CHARGE||CASH ON DELIVERY|
|Card Payment online||Less than AED 200||AED 20||Not Available|
|More than AED 200||Free|
tems purchased online can be returned or exchanged in EASY 14-DAYS RETURN OR EXCHANGE policy. If you are not entirely satisfied with your purchase, you may exchange or return most items bought from www.stevemadden.me.
- Return to store
- Items purchased online can be returned or exchanged at the stores in UAE except Outlet Village with a valid proof of purchase of the unused product and in its original packing.
- An authorized store staff member will take your package and assist in exchanging/Refunding. You can avail a credit note for the returned value, valid for 6 months.
- Or the value will be refunded to your credit or debit card
- We’ll check your returns and your Bank will credit your refund to your credit or debit card in 4-15 days.
- Return by Not Visiting a Store
- A return of a product purchased online, can be done without visiting a store by calling 800 MADDEN (800623336) to schedule a pick up from your location for a fee of AED 20 which will be deducted from your purchase value.
- Speak to us at 800 MADDEN (800623336) to schedule a pick-up time and location. A valid invoice is a required. Wrap and seal your products in their original packaging or call us at 800 MADDEN (800623336) if you no longer have the invoice or the original packaging.
- Our pick up staff may take 2-5 business days to pick up the product.
- If you’ve paid by card, you will receive a refund to your credit or debit card.
- We’ll check your returns and credit your refund to your credit or debit card in 4-15 days depending on the respective bank.
Rules and Conditions for Return / Exchange:
- Return/Exchange can only be made within 14 days from the date of delivery.
- The item should be in good condition and not used along with the original box.